Trust Children

Supporting Education for Underprivileged Children

Cancellation Policy

Our commitment to transparency and fair practices

At Trust Children, we believe in maintaining complete transparency with our valued donors. As a registered non-profit organization dedicated to supporting underprivileged children, we want you to understand our cancellation policy clearly.

Important Notice

Donations made to Trust Children are generally final and non-cancellable as they are immediately allocated to ongoing child support programs.

When Cancellation is Possible

We understand that mistakes can happen. If you believe a donation was made in error or have a legitimate reason for cancellation, we allow cancellation requests under the following conditions:

Time Limit

Request must be made within 24 hours of the donation

Valid Reason

Donation made in error or legitimate technical issue

Documentation

Transaction ID and detailed reason must be provided

How to Request Cancellation

Step-by-Step Process

1
Email Us: Send your request to [email protected]
2
Include Details: Transaction ID, donation amount, date, and reason for cancellation
3
Wait for Review: Our team will review and respond within 3 working days
4
Processing: If approved, refund will be processed within 7 working days

Processing Timeline

24 Hours
Request Window
3 Days
Review Period
7 Days
Refund Processing

Note: Final refund appearance in your bank account may vary depending on your payment method and bank processing times.

Our Commitment to You

We are committed to handling all cancellation requests fairly and transparently. While our primary focus is ensuring donations reach the children who need them most, we understand that genuine errors can occur and will work with you to resolve any legitimate concerns within our policy guidelines.

Questions or Concerns?

For any questions about our cancellation policy or to submit a request, please contact us:

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